Wrongly Perma Banned. Help... o_o - Guild Wars Forums

Zakkai Nightbringer · Nov 28, 2010, 10:56 PM // 22:56

Ugh, this is horrific. I'm shaking at the thought of the loss of all my characters, all my hard work. Oh god.

My account has been permanently banned by NCSoft Support, without dialogue from them, without a warning, and it's all because I submitted a ticket for support. (I can only assume that's the reason!)

See, I was trying to buy some costume pack, which one I can't even remember right now. But I kept getting a message telling me that I couldn't purchase anything from the NCSoft Store due to "Fraud Suspicion". This is because right now I'm living in France with family, and have been for several months, but my card was issued in my home country of the UK. I know this is the reason because last week I tried to purchase a game on Steam, and came up against the same issue.

Contacting Valve support, I made an inquiry about why I couldn't buy anything, and they told me my country was wrong compared to my registered IP address on file. They took the filter off my account without me even asking them to do so, and I went about my day completely unhindered.

I obviously tried the same thing with NCSoft support today, and after several hours wait I found myself set upon by Dhuum in Gunnar's Hold (holy shit what an epic way to get banned btw) and was cut off, and told I was banned. I went to check NCSoft support right away to rectify this, but after a few seconds attempt it told me that my entire NCSoft account was banned, PERMANENTLY.

Let me recap.

This means that my Guild Wars and City of Heroes accounts are banned. Heaven knows how much time, effort, love and joy I've put into crafting those accounts, not to mention the money I've spent on subscription fees and what have you for City of Heroes (back when it was the bomb.)

Holy shit, what do I do?? Because my NCSoft Account is Perma Banned, I cannot log in to Support to open up a dialogue with them, there is no way for me to launch a direct appeal online, other than to use a different account and log in there.

Do perma bans ever get lifted? I just don't know what to do or who to turn to. I come to you first Gurus. What are your suggestions?

I feel like a love one just died. rofl. oh my god.

I can't see that I've done anything wrong to receive this.

Ghengis Kwell · Nov 28, 2010, 11:03 PM // 23:03

Nothing that anyone here can do , the only thing is to keep on contacting NCSoft Support and see if you get someone a bit more sympathetic towards your predicament .

RedDog91 · Nov 28, 2010, 11:14 PM // 23:14

As said above, no one here on the forums can do anything to help you.
Also, you're post sounds severely sarcastic. I would work on my writing skills if I was you before going back and forth in emails with account support; there's a good chance they won't help you because you sound condescending .

Kumu Honua · Nov 28, 2010, 11:23 PM // 23:23

Perma ban, that's not what this is.

You were banned. You have yet to get a response from support as far as your story states.

You can ALWAYS contact support. Even if your account is banned. http://www.guildwars.com/support/. Go to that website and use any of the options that don't require you to log in. Email support for example.

Explain your situation NICELY without attitude, and they will research the problem. Most likely you will get the situation remedied. You should be aware that this sort of thing may happen with the out of country move since you have had the problem elsewhere. So the blowing out of proportion of this post really makes no sense.

Zanagi Kazuhiko · Nov 28, 2010, 11:32 PM // 23:32

I'm sorry.

........

Schnellburg · Nov 28, 2010, 11:55 PM // 23:55

Sucks to be you, but all you can do is contact support and plead your case with them. There is nothing we can do for you.

Snograt · Nov 29, 2010, 12:30 AM // 00:30

^What they said.

Keep trying and good luck

Nov 28, 2010, 10:56 PM // 22:56	#1
Zakkai Nightbringer Ascalonian Squire Join Date: Jul 2009 Guild: [Rose] Profession: E/Me	Wrongly Perma Banned. Help... o_o Ugh, this is horrific. I'm shaking at the thought of the loss of all my characters, all my hard work. Oh god. My account has been permanently banned by NCSoft Support, without dialogue from them, without a warning, and it's all because I submitted a ticket for support. (I can only assume that's the reason!) See, I was trying to buy some costume pack, which one I can't even remember right now. But I kept getting a message telling me that I couldn't purchase anything from the NCSoft Store due to "Fraud Suspicion". This is because right now I'm living in France with family, and have been for several months, but my card was issued in my home country of the UK. I know this is the reason because last week I tried to purchase a game on Steam, and came up against the same issue. Contacting Valve support, I made an inquiry about why I couldn't buy anything, and they told me my country was wrong compared to my registered IP address on file. They took the filter off my account without me even asking them to do so, and I went about my day completely unhindered. I obviously tried the same thing with NCSoft support today, and after several hours wait I found myself set upon by Dhuum in Gunnar's Hold (holy shit what an epic way to get banned btw) and was cut off, and told I was banned. I went to check NCSoft support right away to rectify this, but after a few seconds attempt it told me that my entire NCSoft account was banned, PERMANENTLY. Let me recap. This means that my Guild Wars and City of Heroes accounts are banned. Heaven knows how much time, effort, love and joy I've put into crafting those accounts, not to mention the money I've spent on subscription fees and what have you for City of Heroes (back when it was the bomb.) Holy shit, what do I do?? Because my NCSoft Account is Perma Banned, I cannot log in to Support to open up a dialogue with them, there is no way for me to launch a direct appeal online, other than to use a different account and log in there. Do perma bans ever get lifted? I just don't know what to do or who to turn to. I come to you first Gurus. What are your suggestions? I feel like a love one just died. rofl. oh my god. I can't see that I've done anything wrong to receive this.

Nov 29, 2010, 12:30 AM // 00:30	#7
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	^What they said. Keep trying and good luck __________________ Si non confectus, non reficiat

Nov 28, 2010, 11:03 PM // 23:03	#2
Ghengis Kwell Baby Maker Join Date: Jun 2007 Location: UK Guild: Sent Fromhell Profession: D/W	Nothing that anyone here can do , the only thing is to keep on contacting NCSoft Support and see if you get someone a bit more sympathetic towards your predicament .

Nov 28, 2010, 11:14 PM // 23:14	#3
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	As said above, no one here on the forums can do anything to help you. Also, you're post sounds severely sarcastic. I would work on my writing skills if I was you before going back and forth in emails with account support; there's a good chance they won't help you because you sound condescending .

Nov 28, 2010, 11:23 PM // 23:23	#4
Kumu Honua Jungle Guide Join Date: Feb 2008	Perma ban, that's not what this is. You were banned. You have yet to get a response from support as far as your story states. You can ALWAYS contact support. Even if your account is banned. http://www.guildwars.com/support/. Go to that website and use any of the options that don't require you to log in. Email support for example. Explain your situation NICELY without attitude, and they will research the problem. Most likely you will get the situation remedied. You should be aware that this sort of thing may happen with the out of country move since you have had the problem elsewhere. So the blowing out of proportion of this post really makes no sense.

Nov 28, 2010, 11:32 PM // 23:32	#5
Zanagi Kazuhiko Desert Nomad Join Date: Jan 2009 Location: Kamadan Dis 1 Guild: LF trolling/flaming guild, 8=D Profession: W/	I'm sorry. ........

Nov 28, 2010, 11:55 PM // 23:55	#6
Schnellburg Wilds Pathfinder Join Date: Jul 2006 Location: America -5 GMT Profession: Me/	Sucks to be you, but all you can do is contact support and plead your case with them. There is nothing we can do for you.